Terms & Condition

REGISTERED ADDRESS:

HOADHAA ONLINE
H. Selina (Ground Floor),
Galadhun Goalhi, Male’, 20014
Maldives
Email: info@hoadhaa.com
Customer Service Number: +960 337-1234

Our product pricing is in Maldivian Rufiyaa (MVR) and you will be billed in this currency.

Our services are targeted to customers residing in Maldives. We DO NOT ship products to other countries.

Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error, shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

In case order is placed for an item with incorrect price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you wish so.

All prices on this web site are subject to change without notice.

Price on our website and that of retail outlets may vary.

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, will be accessed via a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

You are responsible for maintaining the confidentiality of your account and password. You agree to be responsible for all activities that occur under your account. We cannot be held responsible for any loss or damage which may arise as a result of failure by you to protect your account information. Please do not share your username and password with anyone, and keep your account details confidential at all times.

We know how important it is for you to understand how we use your personal data. This Privacy policy sets out how and why we collect, store, process and use your personal data. This police is subject to change without notice and changes will be published here. When you request or obtain services on our website, we need certain personal information (name, email, contact number, address etc.) to fulfill your request, If you choose to register, subscribe our newsletter, request a quote; purchase an item, request customer services, delivery or send feedback and when you access our website as our website uses cookies; to find out more about the use of cookies and how you can manage them, please read our Cookie Policy.

We use this information to fulfill your request and enquiries; resolve errors and troubleshoot; enhance your shopping experience, update you on our product, services and offers; security and legal reasons.

We assure strict security measures are in place to protect your personal information from loss, or unauthorized use or disclosure, copying, or modification. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. For payment processing, we use the Maldives Payment Gateway of Bank of Maldives Plc, to which you will be re-directed from our Website once you are ready to make the payment and we will not be able to see, capture or store your card details and any other information you may enter at the Maldives Payment Gateway.

In the unlikely event if you are unsatisfied with the purchase or received incorrect, damaged item, you can request for a return, replacement or an exchange via email to returns@hoadhaa.com.

Exchanges can only be made for goods of equal value, or as part payment for higher valued goods. In case of higher value, you will be invoiced for the balance amount. No partial refund will be given and therefore exchanges for a lower priced item(s) are not permitted.